Refund policy
REFUND POLICY
30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required. If you're missing your packing slip, we can still process your return as long as you contact us within the 30-day window.
Return Authorization All returns must be authorized by Equip2Supply prior to shipping. To request a Return Authorization, please email us at dcshop@equip2supply.com with your order number and reason for return. Items sent back without prior authorization will not be accepted.
Return Shipping Customers are responsible for return shipping costs and creating the shipping label. If the item is defective, damaged, or an error on our part, Equip2Supply will cover the return shipping cost. Upon return authorization approval, we will provide you with the return shipping address.
Damages & Defective Items Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. Concealed damage must be reported within 48 hours of delivery with photos of the damaged box and product. Defective products that are the result of Equip2Supply's error must be reported within 3 business days of receipt and will be returned at our expense for a full refund.
Exceptions / Non-Returnable Items The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Personal care goods once opened or used (soap, toilet tissue, beauty products)
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Sale items, clearance items, or gift cards
Exchanges To exchange an item, please return the original item and place a new order once the return is accepted. Alternatively, we can issue store credit for the value of your return to use toward any future purchase — please mention this preference when requesting your Return Authorization. A restocking fee of up to 15% may apply to certain returned items.
Refunds Once your return is received and inspected, we will notify you within 3 business days of the approval status. If approved, your refund will be processed to your original payment method within 5-7 business days. Please note your bank or credit card company may take additional time to post the refund. If you have not received your refund within 10 business days of approval, please contact us at dcshop@equip2supply.com.
Store Credit If you prefer store credit instead of a refund, please request this at the time of your Return Authorization. Credits will be issued to your original payment method or as a credit memo upon request and typically post within 3-5 business days.
Cancellations We try to ship orders as quickly as possible. If your order has not yet been processed, we are happy to cancel it. All cancellation requests must be submitted within 2 hours of placing your order via our Contact Us page. If your order has already been processed, the return policy above will apply.
European Union — 14-Day Cooling Off Period If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be in their original condition, unworn or unused, with tags and original packaging, along with proof of purchase.
Additional Information
All returns MUST have Return Authorization to receive a refund/credit. Please email us at DCShop@Equip2Supply.com to request your Return Authorization.
*All other Return/Exchange inquiries not mentioned in this correspondence can be sent directly to our "Contact Us" page for a response. https://equip2supply.com/pages/contact-us
- Address: Equip2Supply, 3564 Avalon Park East Blvd., Suite 1-122, Orlando, FL 32828
